Frequently Asked Questions

Activating your Kuwait Telecom Lighthouse SIM card is simple and quick:

1. Insert the SIM card into your unlocked mobile device
2. Power on your device and wait for network registration
3. You will receive a welcome SMS with activation instructions
4. Follow the link in the SMS or call our activation hotline at 100
5. Provide your Civil ID number and complete the verification process
6. Your SIM will be activated within 5-10 minutes

If you encounter any issues, our customer support team is available 24/7 to assist you.

We offer multiple convenient payment options to suit your preferences:

• Credit/Debit Cards: Visa, Mastercard, and American Express
• K-Net: Direct payment from your Kuwaiti bank account
• Mobile Wallet: Apple Pay, Google Pay, and Samsung Pay
• Bank Transfer: Direct transfer to our account
• Auto-Pay: Set up automatic monthly payments
• Retail Locations: Pay in cash at any of our authorized dealers

All online payments are secured with industry-standard encryption and comply with PCI DSS standards.

International roaming allows you to use your Kuwait Telecom Lighthouse service while traveling abroad:

• Automatic Activation: Roaming is enabled by default on most plans
• Coverage: We have roaming agreements with operators in over 150 countries
• Rates: Competitive per-minute, per-SMS, and per-MB rates apply
• Roaming Packages: Purchase daily, weekly, or monthly roaming bundles for better value
• Usage Alerts: Receive SMS notifications about your roaming usage and charges
• Control: Manage roaming settings through our mobile app or by calling customer service

We recommend purchasing a roaming package before traveling to avoid unexpected charges. Visit our website or app to view available packages for your destination.

Yes! We support Mobile Number Portability (MNP), allowing you to keep your existing Kuwaiti mobile number:

1. Visit any Kuwait Telecom Lighthouse store or authorized dealer
2. Bring your Civil ID and current mobile number details
3. Fill out the number portability request form
4. Choose your desired plan
5. The porting process typically completes within 24-48 hours
6. You'll receive an SMS confirmation when the port is complete

During the porting process, your service will remain active with your current provider. There are no fees for number portability.

If your phone or SIM card is lost or stolen, take these immediate steps:

1. Block Your SIM: Call our hotline at +965 2222 3333 immediately to suspend your service
2. Report to Police: File a police report for insurance and security purposes
3. Request Replacement: Visit any of our stores with your Civil ID to get a replacement SIM
4. Same Number: Your phone number will be transferred to the new SIM card
5. Free Replacement: First SIM replacement is free; subsequent replacements cost 2 KWD

If you have device insurance, you may also be eligible for phone replacement. Contact our support team for details.

We provide multiple convenient ways to monitor your usage and balance:

• Mobile App: Download our free app for real-time usage tracking and account management
• SMS: Send "BAL" to 100 for balance or "DATA" to 100 for data usage
• USSD Code: Dial *100# for a quick menu with usage information
• Online Portal: Log in to your account at our website
• Customer Service: Call 100 from your Kuwait Telecom Lighthouse number
• Usage Alerts: Enable automatic notifications when you reach 50%, 80%, and 100% of your allowance

All usage information is updated in real-time to help you stay in control of your spending.

Kuwait Telecom Lighthouse provides comprehensive network coverage across Kuwait:

• Population Coverage: 99.5% of Kuwait's population is covered by our 4G network
• Geographic Coverage: Service available in all six governorates
• 5G Availability: 5G coverage in major cities and expanding rapidly
• Indoor Coverage: Enhanced indoor coverage in malls, offices, and residential buildings
• Highway Coverage: Continuous coverage on all major highways and roads
• Coverage Map: Check our interactive coverage map on our website for specific locations

We continuously invest in network expansion and optimization to ensure you stay connected wherever you go in Kuwait.

Yes! Our Family Plan is designed specifically for households and groups:

• Shared Data: 50 GB of data shared across up to 5 lines
• Cost Savings: Save up to 30% compared to individual plans
• Flexible Management: Primary account holder can manage all lines
• Individual Controls: Set data limits and restrictions for each line
• Usage Monitoring: Track usage for each family member
• Easy Billing: One consolidated bill for all lines
• Additional Lines: Add extra lines at discounted rates

Visit our Plans page or contact us to learn more about setting up a Family Plan for your household.