Privacy Policy

Last Updated: January 2025

At Kuwait Telecom Lighthouse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with Kuwait's telecommunications regulations and international data protection standards.

1. Information We Collect

We collect various types of information to provide and improve our telecommunications services:

Personal Information

• Name, Civil ID number, and contact details
• Billing and payment information
• Address and location data
• Account credentials and security information
• Communication preferences

Usage Information

• Call records (numbers dialed, call duration, time stamps)
• Data usage patterns and volumes
• SMS and MMS metadata
• Network performance and quality metrics
• Device information (IMEI, model, operating system)
• Location information (cell tower data, GPS when permitted)

Website and App Information

• Cookies and similar tracking technologies
• IP addresses and browser information
• Pages visited and features used
• Search queries and preferences

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Providing telecommunications services (voice, data, SMS)
• Processing payments and managing your account
• Activating and managing your SIM card and services
• Providing customer support and technical assistance
• Sending service-related notifications and updates

Network Management

• Maintaining and optimizing network performance
• Troubleshooting technical issues
• Planning network expansion and improvements
• Ensuring network security and preventing fraud

Business Operations

• Analyzing usage patterns to improve our services
• Developing new products and features
• Conducting market research and customer surveys
• Sending promotional offers and marketing communications (with your consent)
• Complying with legal and regulatory requirements

3. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through our cookie banner or your browser settings. Please note that disabling certain cookies may affect website functionality.

4. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services, including:

• Payment processors and billing systems
• Network equipment and infrastructure providers
• Customer support and call center services
• IT and security service providers
• Marketing and analytics platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service and protect our rights
• Prevent fraud, security threats, or illegal activities
• Protect the safety of our customers and the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption of data in transit and at rest
• Secure data centers with physical and electronic access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Multi-factor authentication for account access
• Incident response procedures for data breaches

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain types of data processing
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact our Data Protection Officer at [email protected] or call +965 2222 3333.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Duration of your subscription plus 5 years
• Call records and usage data: 2 years (as required by Kuwait telecom regulations)
• Billing records: 7 years (for tax and accounting purposes)
• Marketing data: Until you withdraw consent or 3 years of inactivity

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information is primarily stored and processed in Kuwait. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Compliance with Kuwait Regulations

Kuwait Telecom Lighthouse complies with all applicable Kuwait telecommunications regulations, including:

• Communications and Information Technology Regulatory Authority (CITRA) requirements
• Kuwait's data protection and privacy laws
• Telecommunications licensing conditions
• Consumer protection regulations

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notification to your registered email address
• Prominent notice on our website
• SMS notification for material changes

Your continued use of our services after such notification constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: